Return & Exchange Policy

Need to return or exchange your saree? Please read the conditions, charges and steps below before contacting our team.

Returns

  • Request a return within 7 days of receiving your product by emailing support@raatranii.com. The 7-day window applies to your request, not the pickup date.
  • Returns are accepted only against a credit note. We do not issue refunds to the original payment method. A standard return shipping fee of ₹299 will be deducted from the credit note amount.
  • The credit note is valid for 180 days from the date of issuance and can be redeemed on any product at www.raatranii.com.
  • The item must be unused, with its tag intact, and in the same condition as when you received it. Raat Ranii may decline returns of products used or damaged by the customer.
  • Products purchased using store credit are not eligible for further exchange or return. In this policy, “store credit” refers to the credit note issued for an accepted return or exchange price difference.
  • Any additional COD or express shipping charges paid are non-refundable.
  • If your PIN code is not serviceable for return pickup, we will contact you and ask you to ship the product yourself. In that case, we will not deduct the ₹299 return shipping fee from your credit note.

Exchanges

  • Direct exchanges are available. Request an exchange within 7 days of receiving your product. The 7-day window applies to your request, not the pickup date. Email support@raatranii.com with your order number, the reason for exchange and the replacement saree you would like.
  • A ₹299 pickup fee applies to exchanges. This fee is waived for damaged or defective items.
  • If the replacement saree costs more, you will need to pay the difference. If it costs less, the difference will be issued as a credit note.

Damaged or defective items

If you receive a damaged or defective item, contact us within 48 hours of receiving the product to arrange for a replacement. An unboxing video is required for damaged or defective item claims. Please include the video when emailing our team or send it via WhatsApp at +91 9217662530. The ₹299 reverse pickup fee will not be charged in this case.

How to request a return or exchange

  1. Email support@raatranii.com with your order number and the reason for your return or exchange.
  2. We will arrange pickup from the original delivery address, subject to pickup serviceability.
  3. Once our team has checked the item, we will email you to confirm whether your return has been accepted. Following acceptance, we will proceed with the exchange or issue your credit note.

Timelines

  • Pickup: 1–3 working days.
  • Return to our warehouse: 7–10 working days.
  • Dispatch and delivery of the replacement product: 3–5 working days.
  • Credit note issuance: the same day your return is accepted.

International orders

International orders are non-exchangeable and non-returnable. If an international order is returned to us due to non-delivery (Return to Origin), no refund or store credit will be issued.

Checking your delivery

Before accepting delivery, please check that the package is in good condition and has not been tampered with. If you believe the package is damaged, retain the original packaging, price tags, invoices and labels.

Please mention details of the damaged merchandise on the delivery receipt instead of signing it as “received”.

Thank you for shopping at Raat Ranii! We are truly grateful for your purchase.