Return & Exchange Policy

We understand the constraints of shopping online and thus, if for any reason you are not completely satisfied with your order, we offer a hassle-free 7 day return policy. Please carefully read our exchange and return policy below for details:

Returns:

  • We accept returns within 7 days of receiving the product, however only against a credit note. A standard return shipping fee of Rs 299 will be deducted from the total refundable amount.
  • To be eligible for a return, the item must be unused, with the tag intact, and in the same condition as when you received it. Raat Ranii holds the right to not accept returns in case product is used or damaged by customer.
  • The credit note issued will be valid for 180 days from the date of issuance and can be redeemed on any product across our website www.raatranii.com.
  • Products bought on store credit are not valid for further exchange or return.
  • Any extra COD or shipping charges that you pay are non-refundable
  • In case your pin code is not serviceable for the return pick-up, we will contact you and request you to ship the product yourself. In that specific case, we will not be deducting the return shipping free of Rs 299 from the refundable amount.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 48 hours of receiving the product to arrange for a replacement.

IMPORTANT NOTE:

BEFORE ACCEPTING DELIVERY OF ANY MERCHANDISE, PLEASE ENSURE THAT IT IS IN GOOD CONDITION AND HAS NOT BEEN TAMPERED WITH. IN CASE YOU RECEIVE A PACKAGE, WHICH YOU BELIEVE IS DAMAGED, PLEASE RETAIN THE ORIGINAL PACKAGING (ALONG WITH PRICE TAGS, INVOICES, LABELS ETC.)

ADDITIONALLY, PLEASE MENTION DETAILS ABOUT THE DAMAGED MERCHANDISE ON THE DELIVERY RECEIPT INSTEAD OF SIGNING IT AS 'RECEIVED'.

Process for Exchange/ Return:

·        To initiate an exchange or return, please contact our customer service team at support@raatranii.com.

Clearly indicate the order number along with your reason for return/exchange and other preferences.

·        We will initiate the pickup from the same address as delivery. Once our team has checked the merchandise, you will receive an email confirming that your return has been accepted. Post which, we will process your refund or exchange as per our policy.

In   In case your pin code is not serviceable for the return pick-up, we will request you to ship the product yourself. In that case, we will not be deducting the return shipping free of Rs 299 from the refundable amount.

       Please keep in mind the following timelines for the same :-

  • Pick up: 1 to 3 working days
  • Return to our warehouse: 7 to 10 days
  • Dispatch and delivery of replacement product: 3 to 5 days

Thank you for shopping at Raat Ranii! We are truly grateful for your purchase.